Terms and Conditions
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All product images are for reference only. The actual product shall prevail.
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Please place orders for in-stock items and pre-order items separately.
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All product prices are in HKD and include shipping to our Hong Kong store.
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All products are 100% genuine and original.
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All items can be shipped overseas (packaging fees, taxes, and shipping costs are to be borne by the customer). Items will be shipped in boxes.
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All in-stock and pre-order items must be paid for before collection. Orders not paid within the specified time limit will be cancelled. We do not accept any verbal or messaging reservations.
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All products are sold without warranty for manufacturing defects. If a product is defective or missing parts, please contact the manufacturer or distributor yourself. We do not accept returns or exchanges for products.
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Payment methods: Cash (for in-store purchases only, not applicable to the Online Shop), PayMe, FPS, AlipayHK, WeChat Pay, PayPal (+5% transaction fee), MPay (Macau only)
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Collection/Delivery methods: In-store collection or SF Express Collect on Delivery (COD) (Please notify us in advance if boxing is required. Packaging fees are to be borne by the buyer. The buyer shall bear any damage incurred during transit.)
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Store address: Unit 11D, 6th Floor, Block A, Kai Lin Industrial Centre, 55 Kai Yuen Road, Kwun Tong [Please check our IG for irregular holidays]
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Opening hours: Monday to Friday (12:00–20:00); Saturdays, Sundays, and public holidays (12:00–19:00)
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The estimated arrival dates of all pre-order items may be earlier or later due to various reasons on the part of the manufacturer. Please refer to official details for the shipping date.
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All pre-order items are expected to arrive at our store approximately two to three weeks after they are shipped by the manufacturer/distributor.
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Once a product is confirmed, the order cannot be cancelled or changed or refunded (if an item is out of stock, discontinued, or cut, a refund will be issued)
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If stock is insufficient, items will be dispatched in the order that orders were placed.
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SF Express COD orders will be arranged for dispatch within 2–3 business days after order confirmation.
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If you choose SF Express COD, all risks shall be borne by the buyer.
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In-store collection orders cannot be collected on the same day. Customers will be notified via WhatsApp within 1–3 business days when the items are ready for collection. The collection period is 7 days from the date the message is sent. Orders not collected within this period will be immediately cancelled, and no refunds will be issued.
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Once an order is confirmed, it shall be deemed that you agree to our Terms and Conditions.In the event of any dispute, we reserve the right of final decision.
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For any enquiries, you may WhatsApp us at +852 69468704 (for messaging purposes only; we do not accept incoming calls) or send an Instagram DM (gummybeargmb).